Terms & Conditions - Dtale

Terms & Conditions

1. Project Timeline

The projected production timeline is 8 to 10 working weeks following the final approval of shop drawings, the receipt of a confirmed Purchase Order, and the advance payment. Any delays related to approvals, payments, material selections, site readiness, or dependencies on the client’s side will automatically extend the delivery timeline without penalty to DTALE OBJECT

2. Payment Terms

A 50% advance of the total quoted amount (including GST) is required at the time of order confirmation. A further 35% is due before the beginning of upholstery and finishing works. The remaining 15% balance must be paid prior to dispatch. Production, procurement, and dispatch will strictly adhere to these payment milestones. DTALE OBJECT reserves the right to halt work in the event of delayed payments.

3. Scope & Exclusions

Unless otherwise specified in writing, the following items are excluded and will incur additional charges: Marble/Stone, Fabric/Leather/Veneer, Throw Cushions, Installation, Packing, Transportation, On-site Handling All applicable statutory taxes, duties, and levies will be enforced in accordance with current regulations.

4. Material Specifications

The standard materials used in production consist of American Hardwood or Teak Wood, MR Grade Plywood, High-Density Foam, and Grey Fabric Finish Laminate for internal surfaces. We also utilise premium hardware sourced from Hettich or Häfele (Germany). Please note that natural variations in wood grain, veneer, stone texture, colour tone, and polish are inherent features and should not be regarded as defects.

5. Variation Tolerance

Given the custom, handcrafted nature of our products, variations in dimensions and finishes of up to ±5–8% may occur. These variations will not be deemed defects as long as the functionality and design integrity remain intact.

6. Site Conditions & Additional Work

Any extra structural tasks, civil adjustments, electrical modifications, carpentry changes, or unforeseen site conditions that were not included in the original quotation will be billed at actual cost. The site must be prepared and accessible during the delivery and installation process.

7. Cancellation & Returns

All products are made to order. Once an order is confirmed, it cannot be canceled, modified, returned, or exchanged. If a client decides to cancel a project, all payments made will be non refundable.

8. Installation Charges

On-site installation and furniture assembly will incur a fee of 5% of the total order value, unless a different agreement is established in writing.

9. Storage Policy

Finished products will be stored at no cost for 7 calendar days following the notification of readiness. After this period, daily storage fees will be incurred until the items are dispatched.

10. Post-Installation Services

Any additional cleaning, re-packing, handling, or site visits following the initial installation will incur charges.

11. Delivery Inspection

The client or their representative is required to inspect the goods upon delivery. Any visible damage must be reported immediately in writing. Please note that claims made after installation will not be considered.

12. Warranty Clause

DTALE OBJECT offers a limited warranty of 12 months from the installation date, covering manufacturing defects in structure and workmanship. Please note that this warranty excludes coverage for: Fabric, leather, veneer, marble, glass, or consumables. Damage resulting from misuse, negligence, improper handling, water exposure, or adverse environmental conditions. Normal wear and tear. To submit a warranty claim, please provide a written request along with supporting images. The decision regarding repairs or rectifications is solely at the discretion of DTALE OBJECT.

13. Nullification of Third-Party Work

Any repairs or modifications made by third parties without prior written consent will immediately void the warranty.

14. Atmospheric & Environmental Effects

Shifts in drawer alignment, as well as minor expansions or contractions caused by humidity and climate conditions, are natural occurrences and are not covered under warranty.

15. Damage Liability

Upon delivery at the site, the risk and responsibility are transferred to the client. DTALE OBJECT will not be held accountable for any damage resulting from: Improper site conditions Third-party handling Structural instability of walls or floors Environmental factors The client is required to inspect the goods upon delivery and must report any visible damages in writing immediately.

16. Intellectual Property

All drawings, renderings, and design concepts are the exclusive intellectual property of DTALE OBJECT and cannot be reproduced or shared without written permission.

17. Confidentiality

Both parties commit to preserving the confidentiality of proprietary designs, pricing, drawings, and business information, unless there is a mutual written agreement to disclose such information.

18. Social Media & Portfolio Rights

As creators of custom designs, DTALE OBJECT retains the right to professionally showcase completed projects for portfolio purposes, publications, awards, and brand representation. Any confidentiality requirements should be formally stated and agreed upon in writing before the project begins.

19. Force Majeure

DTALE OBJECT will not be liable for any delays or failures in performance caused by events outside of our reasonable control. This includes, but is not limited to, natural disasters, governmental restrictions, labor strikes, material shortages, transportation disruptions, pandemics, or acts of war. In these instances, timelines will be extended without incurring any penalties.

20. Governing Law & Jurisdiction

All disputes will be regulated by the laws of India. Jurisdiction will be exclusively under the courts located in Mumbai, Maharashtra, India